© 2026 Gemfortune (UEN: 53087660D). All rights reserved.
Effective Date: 01/01/2025
At herbsg.com, we take pride in providing high-quality herbal hair care products. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.
Due to hygiene and safety reasons, we do not accept returns for opened or used products. However, if you receive a damaged, defective, or incorrect item, we are happy to offer a replacement or refund.
To be eligible for a return or exchange, the following conditions must be met:
✔ The product must be unused, unopened, and in its original packaging.
✔ You must request a return within 7 days of receiving your order.
✔ Proof of purchase (order confirmation or receipt) is required.
If your order qualifies for a return or refund, please follow these steps:
1️⃣ Contact Us: Email us at sales@herbsg.com with your order number, photos of the product, and a brief explanation of the issue.
2️⃣ Approval & Instructions: Our team will review your request and respond within 2 business days with further instructions.
3️⃣ Return Shipping (if applicable): If a return is required, customers are responsible for the return shipping costs unless the item is defective or incorrect.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
✔ Approved Refunds: Will be processed within 5-7 business days and credited back to your original payment method.
❌ Rejected Refunds: If the product does not meet our return criteria, we will not be able to issue a refund.
The following items are not eligible for returns or refunds:
❌ Opened or used products
❌ Items purchased on sale or promotions
❌ Gift cards or free promotional items
If you receive a damaged or incorrect order, please contact us at sales@herbsg.com within 7 days of receiving your order. We will arrange for a replacement or issue a refund as necessary.
This website, herbsg.com, is owned and operated by Gemfortune.