Privacy Policy

Effective Date: 01/01/2025Last Updated: April 2026

This website is owned and operated by Gemfortune (UEN: 53087660D).

At https://herbsg.com ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address

Account Information

• Login credentials
• Social login data (e.g., Facebook login)

Payment Information

• Payments are processed securely via third-party payment providers. We do not store full payment details.

Technical & Usage Data

• IP address
• Browser type
• Device information
• Pages visited

CookiesWe use cookies and similar technologies to improve website functionality and analyze traffic.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Send transactional emails (e.g., order confirmations, account notifications)
• Improve website performance and user experience
• Send marketing communications (only if you opt-in)

3. Email Communication (SMTP Service)

We use third-party email infrastructure to send system and transactional emails.

• SMTP Endpoint: email-smtp.us-east-1.amazonaws.com
• Purpose: Sending order confirmations, account notifications, and support communications

Your email address and necessary message data may be processed securely through this service provider solely for communication purposes.

4. Facebook Login

If you choose to log in via Facebook, we may receive:

• Your name
• Email address

This information is used only for authentication and account creation. We do not post to your account or access additional data without permission.

5. Sharing of Information

We do not sell your personal data.

We may share your information with trusted third parties, including:

• Payment processors
• Shipping providers
• Email service providers (SMTP infrastructure)
• Legal authorities when required by law

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data.

However, no method of transmission over the Internet is completely secure.

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill orders and provide services
• Comply with legal obligations
• Resolve disputes

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

To exercise your rights, please contact us at info@herbsg.com.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@herbsg.comWebsite: https://herbsg.com